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Privacy Policy

Last updated: [01/02/25]

 

1. Who We Are

  • Business name: (my company name)

  • Business address: (my company address)

  • Email: (my email)

  • Phone: (my phone)

For data protection law, we are the data controller of your personal data.

 

2. Personal Data We Collect

We may collect and process the following categories of personal data:

 

a) Information you provide to us

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment-related details (processed securely by third-party payment providers)

  • Order details and purchase history

  • Communications you send to us (e.g. emails or contact form messages)

 

b) Information collected automatically

When you visit our website, we may automatically collect:

  • IP address

  • Device and browser information

  • Pages viewed and interactions with the website

  • Referral source

This information is collected using cookies and similar technologies (see Section 6).

 

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To process and fulfil your orders

  • To manage payments, refunds, and returns

  • To arrange the delivery of products via our suppliers

  • To communicate with you about your order or enquiries

  • To improve our website, services, and customer experience

  • To comply with legal and regulatory obligations

  • To prevent fraud and ensure website security

We only process your personal data where we have a lawful basis to do so, including the performance of a contract, compliance with legal obligations, or our legitimate business interests.

 

4. Sharing Your Personal Data

We may share your personal data with trusted third parties where necessary, including:

  • Website platform: Wix (hosting and website infrastructure)

  • Payment processors: PayPal and credit/debit card payment providers

  • Suppliers and fulfilment partners: For order processing, packaging, and delivery (dropshipping)

  • Delivery and logistics providers

  • Professional advisers: Accountants, legal advisers, or regulators, where required by law

These third parties only receive the personal data necessary to perform their services and are required to protect your data.

 

5. International Data Transfers

As we sell internationally and use third-party service providers, your personal data may be transferred to and processed outside the UK or the European Economic Area (EEA).

Where such transfers occur, we ensure appropriate safeguards are in place, such as:

  • Transfers to countries recognised as providing an adequate level of data protection, or

  • Use of standard contractual clauses or equivalent legal safeguards

 

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure the website functions correctly

  • Analyse website traffic and performance

  • Improve user experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

For more information, please refer to our Cookie Policy (if applicable).

 

7. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Comply with legal, accounting, or reporting obligations

  • Resolve disputes and enforce agreements

When your data is no longer required, it will be securely deleted or anonymised.

 

8. Your Rights Under GDPR

Under the UK GDPR and EU GDPR (where applicable), you have the following rights:

  • The right to access your personal data

  • The right to correct inaccurate or incomplete data

  • The right to request erasure of your data ("right to be forgotten")

  • The right to restrict processing of your data

  • The right to data portability

  • The right to object to processing based on legitimate interests

  • The right to withdraw consent at any time (where consent is relied upon)

To exercise any of these rights, please contact us using the details in Section 1.

 

9. Right to Lodge a Complaint

If you are located in the UK, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.

If you are located in the EU, you may lodge a complaint with your local data protection supervisory authority.

 

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Payment information is processed securely by third-party payment providers and is not stored on our servers.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be posted on this page with a revised "Last updated" date.

 

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

  • Email: (my email)

  • Phone: (my phone)

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